Product Support Portal

To report problems or ask questions regarding the Product Support Portal, click here .

Product and Solution Course Navigator
IP product training
Transport Product Training
Wireline Product Training
Wireless Product Training
Service Routing Certification Program

The Service Routing Certification (SRC) Program is designed to provide students with the skills, knowledge, and resources needed to work in today's advanced IP/MPLS networks and service environments.

Whether you involved in business VPN, residential broadband, mobile backhaul, mobile core, or evolving cloud-optimized networks and services -- we have the training and resources to help ensure you and your company's success.

Student Portal
The SRC Student Portal provides you access to the current status of all of your certifications with up-to-date views of your completed exams, remaining requirements to achieve higher levels of certification and recertification details. It is your go to tool to manage your SRC program activity and certifications online.
Connect with the SRC at LinkedIn
MySRLab is a virtual-lab service available 24x7 that provides:
  • Remote, private access to an Alcatel-Lucent Service Router lab environment. Lab topologies are available for fixed-line and mobile network and service environments.
  • Access to a suite of over 50 lab "practice" scenarios. Each practice scenario contains a set of practical and challenging lab exercises focused on specific IP/MPLS network and service technology areas. Optimal solutions are included with each exercise.
  • Access to traffic generation and traffic analysis tools.
Service Routing Publications
Alcatel-Lucent develops books that focus on our Service Routing technologies and self-study tools for the Service Routing Certification Program.
Welcome Center - Telephone Contacts:
Select your country here:
Toll Free Number:
Toll Number:
Fax Number:
Onnet for Internal:
Email Contacts:
RTS and FSR requests:
Advanced Exchange requests:
Repair requests:
Sales requests:
Web Tools:
Report a problem:
CARES Trouble Ticket System
View my open CARES tickets
Request a HW replacement:
RMA System
View my open Parts Requests
To direct a question to a forum, please click here:
OLCS Discussion Forums
To report problems, ask questions or suggest improvements to the Product Support Portal, please contact
The Portal Support Team
Support Policies
Global Warranty Policy
Information on Alcatel-Lucent's software, hardware, and services warranty policy.
Maintenance Services End of Life Guidelines
Alcatel-Lucent End of Life Guidelines covering services and support for products that are reaching the end of their lifecycle.
Global Repair Policy
Policy and process information for hardware repair.
Customer Satisfaction
Alcatel-Lucent Customer Experience Management (CEM) Program.